Digio
Digio filin aiki

Don yin

Ƙungiyar ɗawainiya don layi, matsayi, bayanin kula, da waɗanne jiragen ruwa na gaba - ba tare da barin filin aikin wakilin ku ba. Ana shirya wannan shafin saukarwa - duba nan ba da jimawa ba.

Ƙungiyar dama fifiko 10 → 1 Run aika zuwa wakili
Ƙirƙiri filin aiki Duba tsare-tsare
Tsarin tsari

Don yin panel a hannun dama

Buɗe Don yi daga hukumar ƙungiya yayin da wakilai da ayyuka ke kasancewa a gani. Kwamitin ya lissafa ayyuka na tsaye ga duk wakilai a cikin ƙungiyar - sake sanyawa, sake ba da fifiko, gudu, ko ƙara sabon aiki ba tare da barin filin aiki ba.

  • One queue — standing tasks from every agent, sorted highest priority first.
  • Filter by agent — focus on one specialist or see the whole team at once.
  • Same data everywhere — edits here match the task board Waiting column and each agent’s task list.
Abin da za ku iya yi

Ayyuka na tsaye da aka gina don ƙungiyoyin wakilai

Abin da za a yi shi ne filin sarrafawa don aikin da ya kamata ya maimaita ko jira a cikin layi-ba saƙonnin taɗi na lokaci ɗaya ba. Kowace jere aiki ne na tsaye akan wakili, tare da fifiko, jadawalin zaɓi, da ayyukan aikinku yana ba da izini.

fifiko 10 shine mafi girma

Saita fifiko daga 1 zuwa 10 akan kowane ɗawainiya. Lissafin yana sake tsarawa ta atomatik don haka aikin gaggawa ya tsaya a saman-daidai da ka'idar hukumar aiki wanda manyan katunan fifiko ke tashi a cikin ginshiƙin Jira.

Run aika aiki ga wakili

Danna Run don ƙaddamar da rubutun ɗawainiya zuwa tattaunawar wakilin kuma fara aiwatarwa. Idan wakilin yana cikin aiki, Run yana kasancewa a kashe har sai lokacin da aka gama. Saitin filin aiki na zaɓi na iya buɗe hira ta wakili lokacin da kake gudu.

Sake sanyawa ko cirewa

Matsar da aiki na tsaye zuwa wani wakili tare da zazzagewar wakili, ko cire shi daga jerin gwano. Canje-canje na ci gaba a kan rikodin wakili-har zuwa ayyuka 40 na tsaye ga kowane wakili.

Ayyukan tsaye da aka tsara

Ayyuka tare da jadawali suna nuna alamar SCHED da taƙaitaccen taƙaitaccen bayani (yankin lokaci, gudu na gaba, maimaitawa). Suna tsayawa Don yin tare da abubuwan hannu don ku ga abin da zai kunna ta atomatik.

Ƙara a ƙasa

Buga sabon ɗawainiya, zaɓi wakili, saita fifiko, da Ƙara-siffa ɗaya da ayyukan da kuka sanya daga rukunin wakilai. Wurin da babu kowa a ciki yana tsokanar ku lokacin da babu ayyuka tukuna.

An daidaita tare da allo & hira

Ana raba ayyuka na tsaye tare da kanban Waiting ginshiƙi da hirarrakin wakilai — tushen gaskiya ɗaya. Ja kan allo ko shirya cikin Don yi; wakilai koyaushe suna ganin sabon layi.

Yi amfani da lokuta

Yadda ƙungiyoyi ke amfani Don yin yau da kullun

Yi amfani Don yin lokacin da kake son layi mai dorewa-ba saƙon kashewa ɗaya ba. Haɗa shi tare da allon ɗawainiya don ginshiƙan matsayi da kuma taɗi lokacin da kuke buƙatar jagorar ci gaba.

Jerin gudu na safe

Mai aiki yana buɗe Don yin, tace Duk wakilai, kuma yana gudanar da abubuwan da suka fi fifiko ɗaya bayan ɗaya-bincike da farko, sannan abun ciki-ba tare da sake buga taƙaitaccen bayani a cikin taɗi ba.

Narkewar mako-mako da aka tsara

Aiki da aka tsara yana nuna tafiyarsa ta gaba a cikin jerin; ƙungiyar ta tabbatar da yankin lokaci da maimaitawa a cikin saitunan wakili, sannan ta saka idanu akan sakamako akan allon ɗawainiya lokacin da ta matsa zuwa Anyi.

Sake sanyawa lokacin da lodi ya canza

Tallafi yana da yawa; Ayyuka uku na tsaye suna matsawa zuwa wakili na ajiya ta hanyar zazzagewar wakili - ana kiyaye odar fifiko, babu shigarwar kwafi akan allo.

Fassara a zahiri: Queue vs kanban columns

Abubuwan jira suna rayuwa a cikin duka Don yi da allon ɗawainiya; A Ci gaba kuma Anyi kawai akan allo. Ƙungiyoyi suna amfani da Don yi don ƙaddamar da allo don bin diddigin kwarara.

Run yana buɗe hira don tuƙi

Bayan Gudu, wakilin taɗi yana buɗewa don haka jagorar zata iya ƙara mahallin tsakiyar jirgin - yayin da ainihin aikin tsaye ya tsaya Don yin na gaba.

Duba-kawai abokan aiki

Masu amfani waɗanda ke da damar gani-kawai suna ganin cikakken jerin gwano da masu tacewa amma ba za su iya Gudu, sake sanyawa, ko ƙarawa ba—masu gyara suna kiyaye abin da wakilai ke aiwatarwa.

B2B SaaS gidan yanar gizon UI lakabin. Fassara zuwa ha na halitta: Nasiha

Nasiha mai amfani

Ci gaba da gajerun ayyuka a tsaye kuma masu iya aiki-suna zama jikin saƙo lokacin da kake Gudu. Yi amfani da fifiko 10 a hankali don masu hana gaskiya; tsoho sabbin ayyuka zuwa tsakiyar fifiko sai dai idan allon babu komai.

  • Run vs chat — To do for queued work; chat for follow-ups and exceptions during a run.

  • Busy agents — wait for the current run or pick another agent before reassigning urgent work.

  • Schedules — confirm timezone on scheduled tasks; the SCHED badge is your reminder that automation will trigger the run.

Bincika Digio

Ƙari don bincika

Don yin aiki tare da taɗi, kwamitin ɗawainiya, da haɗin gwiwar ƙungiya. Dubi yadda sassan ke haɗuwa a cikin filin aikin ku.

Buɗe Don yi kuma gudanar da ayyukan ku na tsaye

Ƙirƙiri wurin aiki, ƙara wakilai, ɗawainiya a tsaye tare da fifiko-da Gudu lokacin da kuka shirya. Jerin iri ɗaya yana aiki tare da allon allo da taɗi.

Fara Wakilin hira